Privacy Policy
At Raw Elements, we respect and value the privacy of our customers, suppliers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, website, and products. By accessing or using our website or engaging with us in any capacity, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to provide and improve our services. The information we collect includes, but is not limited to:
Personal Information: When you engage with us, place an order, or inquire about our products, we may collect personal information such as:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through trusted payment processors)
Business details (for suppliers and partners)
Non-Personal Information: We may also collect non-personal information about how you interact with our website and services, including:
IP address
Browser type and version
Device information
Pages visited on our website
Referring websites or search engines
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill orders, including shipping and payment processing.
To respond to inquiries and provide customer support.
To send you marketing communications, including promotional offers and updates (if you have opted in).
To improve and personalize your experience with our website and services.
To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Protect Your Information
We implement a variety of security measures to ensure that your personal information is protected. These measures include secure encryption of sensitive data during transactions, regular system security assessments, and access controls. While we strive to maintain the security of your personal information, no system is 100% secure, and we cannot guarantee the complete security of any information transmitted to or from our website.
4. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties in limited circumstances:
Service Providers: We may share your information with trusted third-party vendors and service providers who assist in the operation of our website, fulfillment of orders, payment processing, or marketing activities. These parties are contractually obligated to maintain the confidentiality and security of your information.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files placed on your device to remember your preferences, analyze website traffic, and deliver personalized content. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some website features may not function properly if cookies are disabled.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: If you believe any information we hold is inaccurate or incomplete, you can request corrections.
Opt-Out: You can opt out of receiving marketing emails or newsletters at any time by clicking the “unsubscribe” link in the email or contacting us directly.
Deletion: You may request the deletion of your personal data in accordance with applicable laws, though certain information may be retained for legal, accounting, or business purposes.
7. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience, but we are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
Raw Elements Inc.
Email: info@rawelements.ca
Phone: 1-866-848-2565
Address: 8473 Wellington Rd 50 Rockwood ON N0B 2K0
We are committed to maintaining your privacy and will work to address any concerns you may have. Thank you for trusting Raw Elements with your personal information.